A Leader in Healthcare Surveys, Services and Solutions

As a leader in healthcare research, we offer a full line of services for dependable survey administration, inbound and outbound call center support services, data collection, insightful analysis, resources and solutions.

The Myers Group works with some of the largest and best performers in the nation. Our team approach and ongoing consultation provide clients with a personal level of service. We deliver valid and reliable survey results in an easy-to-understand format, helping companies identify areas of focus for quality improvement and customer/member satisfaction

Our services include:

• CAHPS 4.0H
• Benefit Manager
• Call Center Satisfaction
• Clinician and Group Survey
• Disease Mgt/Case Mgt
• ECHO (Behavioral Health)
• Medicare CAHPS
• Medicare HOS
• Member Satisfaction with Plan
• Provider Access
• Provider Satisfaction

Managed Care Organizations
The Myers Group conducts valid and reliable healthcare research. In today’s managed care environment, satisfying customers is no longer just a competitive advantage, but a proven ingredient in operating a successful healthcare organization.

Disease Management Companies
Disease Management companies throughout the nation look to The Myers Group for their disease management survey research. We partner with clients to provide relevant information regarding the effectiveness of disease management and complex case management programs.

Government Agencies
The Myers Group provides survey research and consulting services to local, state, and federal agencies as well as business coalitions, associations, and other public health organizations. We specialize in healthcare surveys and are experienced in working with difficult-to-survey populations such as physicians, Medicaid populations, retirees, and people suffering from chronic disease conditions. . .

Market Research Companies
In addition to healthcare surveys, The Myers Group provides our services and qualifications to market research companies through OutSource Solutions. With a significant investment in trained staff members, CATI - Computer Assisted Telephone Interviewing (hardware and software), Internet survey capabilities, mail management, and scanning technologies,

TMG Connect® - Call Center Services

Healthcare organizations today need reliable call center support services that supplement their customer service, member and provider outreach requirements.

TMG Connect® provides this support through our full service, onsite call center staffed by experienced and professional phone agents.

TMG Connect® can serve as an extension of your organization and is a cost effective solution to meet your business objectives or compliance requirements (CMS, State, Other). Our call campaigns have proven to be effective in increasing member awareness of plan services, improving member perception of the health plan and increasing member retention.

Contact us today or click here to learn more about TMG Connect®.