A Demonstrated Leader in Measuring Healthcare Satisfaction

The Myers Group is a nationally recognized survey research firm offering a complete package of survey products and services to the healthcare industry. We are proud to work with nearly half of the Top 100 Health Plans in the country, as ranked by US News & World Report. The best and the brightest managed care organizations, hospitals, and physician groups rely on The Myers Group to conduct their research projects because measuring quality is our business.

Managed Care Organizations
In today’s managed care environment, satisfying customers is no longer just a competitive advantage, but a proven ingredient in operating a successful healthcare organization.

Disease Management Companies
Disease Management companies throughout the nation look to The Myers Group for valid and reliable disease management outcomes measures. We partner with clients to provide relevant information regarding the effectiveness of disease management and complex case management programs.

Government Agencies
The Myers Group provides survey research and consulting services to local, state, and federal agencies as well as business coalitions, associations, and other public health organizations. We specialize in healthcare surveys and are experienced in working with difficult-to-survey populations such as physicians, Medicaid populations, retirees, and people suffering from chronic disease conditions. . .

Market Research Companies
The Myers Group offers OutSource Solutions to market research companies. With a significant investment in trained staff members, CATI - Computer Assisted Telephone Interviewing (hardware and software), Internet survey capabilities, mail management, and scanning technologies,

Call Center Satisfaction Survey

The Call Center Satisfaction Survey provides valuable information and insight into the plan members’ customer service experience. This survey also allows plans to drill down from CAHPS® to identify factors within the Call Center which impact members’ overall satisfaction. The Myers Group offers a Call Center Benchmark which is updated quarterly and allows plans to compare results.

Insight Report

The Myers Group recently conducted a research study on the relationship between a member’s customer service experience and their satisfaction and loyalty to the health plan. Click here to request a copy of this report.