 Assesses member satisfaction with health plan
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a standard set of surveys developed to assess patients’ satisfaction with their health plan.
Developed jointly by the Agency for Healthcare Research and Quality (AHRQ) and the National Committee for Quality Assurance (NCQA), the CAHPS survey is the most comprehensive tool available for assessing consumers’ experiences with their health plans and affiliated providers. CAHPS surveys include Adult and Child versions for both the Commercial and Medicaid populations.
The Myers Group is certified by NCQA to administer up to 500 CAHPS survey samples, the highest capacity rating authorized by NCQA. The company has received NCQA CAHPS vendor certification each year since inception of the program.
The value added item that sets The Myers Group apart from other CAHPS survey vendors is our comprehensive final report – a leading report in the industry. Our reports provide actionable information that is easy to understand and apply to quality improvement measures. Click here to request additional information about CAHPS.
CAHPS SAMPLING AUGMENTATION: The Myers Group also offers Augmentation in which additional plan members can be sampled following an abbreviated protocol to achieve results for a specific segment or population of the health plan. Results are not included in the standard CAHPS report. However, results from the specific segment or population collected during the CAHPS survey administration can be combined with results collected during the augment for analytic purposes.
CAHPS RESOURCE SERIES: The Myers Group offers our CAHPS Resource Series each year to provide health plans with information and resources for conducting the CAHPS surveys. The series includes informational webinars, articles, white papers, survey updates and relevant information. Click here to request additional information about the CAHPS Resource Series or to request any of the following resources from our recent series:
Article: Best Practices of Highly Effective Health Plans
The Myers Group’s CAHPS Book of Business Benchmark Report
Trends, highlights and insights
White Paper on The Impact of Cost on Member Satisfaction
CAHPS 2010 FAQs
Click here to request additional information about CAHPS.
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