 Assesses member satisfaction with health plan
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a standard set of research tools developed to assess patients’ satisfaction with their health plan.
Developed jointly by the Agency for Healthcare Research and Quality (AHRQ) and the National Committee for Quality Assurance (NCQA), the CAHPS survey is the most comprehensive tool available for assessing consumers’ experiences with their health plans and affiliated providers. Surveys include Adult and Child versions for both the Commercial and Medicaid populations.
The Myers Group is certified by NCQA to administer up to 500 survey samples, the highest capacity rating authorized by NCQA. The company has received NCQA certification each year since inception of the program.
The value added item that sets The Myers Group apart from other CAHPS survey vendors is our comprehensive final report – a leading report in the industry. Thorough and easy to understand and interpret, the report includes:
- An Executive Summary
- Respondent Profile
- Quality Compass Benchmarks
- Historical Trending
- Accreditation Scores
- Question Summaries
- Segmentation
- Regression Analysis
- Correlation Analysis
- Opportunity Analysis
- Loyalty Index
- Banner Tables
- Technical Notes
The Myers Group also offers Augmentation in which additional plan members can be sampled following an abbreviated protocol to achieve results for a specific segment or population of the health plan. Results are not included in the standard CAHPS report. However, results from the specific segment or population collected during the CAHPS survey administration can be combined with results collected during the augment for analytic purposes.
Click here to request additional information about CAHPS.
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