Provides an opportunity for plans to drill down deeper on areas of potential improvement from the Medicare CAHPS survey and better implement target interventions.

The Medicare CAHPS Drill-Down Survey provides an opportunity for health plans to explore key factors influencing member satisfaction. While the standard Medicare CAHPS survey points to indicators of strength or areas of improvement, more detailed information is often needed for effective QI decision making.

The survey features:

• Questions designed to drill down on key components of the Medicare CAHPS survey
• Specialized focus on areas related to Star Ratings
• In-depth questions to identify opportunities to improve satisfaction and experience of care
• Full analysis package providing actionable information and insight
• Designed for quick start up and reporting to allow time for QI efforts

This proprietary questionnaire was designed to help Medicare Advantage plans obtain actionable information based on their member specific data. The survey includes core Medicare CAHPS questions, supplemental questions to explore the reasons behind member experiences, open-ended questions, and several write-in response choices. In-depth questions including multi-mark response choices assist in identifying opportunities for plans to improve satisfaction and experience of care.  

For more information and/or to be added to our email list for Medicare updates and Webinars please contact us at info@themyersgroup.net