CAHPS Clinician and Group Survey Assesses Patient Satisfaction with Physician

TThe CAHPS Clinician and Group Survey (CG-CAHPs) is designed to measure patient satisfaction and general experience with their physician.  The survey was developed by the Agency for Healthcare Research and Quality (AHRQ) as part of the CAHPS Family of Surveys.  NCBD plans to offer a national benchmark component. 

Reasons healthcare organizations choose to conduct the CG CAHPS survey:

• An NCBD benchmark component is currently in development and on-line reporting will be available for survey users.  To contribute data, contact ncbd1@ahrq.gov or call 1-800-808-7108.

• The revised CAHPS 4.0H survey tool places added emphasis on patient/provider relations.  The CG CAHPS survey can be a valuable resource for obtaining additional drill-down information on patient experience with provider.

• The CG CAHPS survey provides information that can be used with a plan’s Pay-for-Performance initiatives as well as quality improvement programs.  In addition to our comprehensive final report, The Myers Group provides Individual Physician Report Cards for maximum drilldown and comparative results.

• The CG CAHPS survey is designed to target results at the individual physician or group level.

AHRQ has also developed a list of supplemental questions and recommendations regarding placement.  The CG CAHPS survey is available in both English and Spanish for the following populations: 

   > Adult Primary Care     > Child Primary Care     > Adult Specialty Care

Contact The Myers Group at CG-CAHPS@themyersgroup.net for additional information about the CG CAHPS survey or if you would like to speak with one of our experienced survey consultants.  The Myers Group looks forward to assisting plans with this important new survey.