The Myers Group offers a host of services designed to help plans improve member satisfaction and health plan ratings

Medicare CAHPS® Survey
The Myers Group is a CMS approved Medicare CAHPS Vendor with extensive experience conducting surveys for the Medicare population.

Medicare CAHPS Drill-Down Survey
Developed by TMG's experienced research analysts and Medicare CAHPS specialists to drill down on key components impacting your Star ratings.

Medicare Voluntary Disenrollment Survey
TMG provides plans with information to understand why members disenroll from their MA plan. Beginning in 2012, CMS will include voluntary disenrollment rates in Star bonus payments.

Outbound Enrollment Verification (OEV)
TMG's professionally trained agents conduct OEV calls to new enrollees, meeting CMS requirements to confirm the member's intent to enroll, verify understanding of the plan, and ensure plan information was explained correctly.

Medicare New Member Outreach
TMG gives members a warm welcome, ensures their understanding of benefits, and provides answers to basic benefit questions, helping plans meet CMS requirements that newly enrolled members be contacted within 90 days.

Medicare Health Outcomes Survey (HOS)
As an NCQA-Certified HOS vendor, we conduct this survey for Medicare plans throughout the country. In addition, TMG administers a HOS simulation study for clients seeking to obtain additional data for improvement initiatives.

Medicare Health Status Survey
In conjunction with New Member Outreach or separately, TMG's Health Status Survey enables plans to identify programs and conduct early outreach based on the member's health status.

Medication Therapy Management
TMG ensures members are enrolled in the program and surveys their understanding and satisfaction with the program.

Call Center Support Services
TMG's full-service, onsite Call Center provides phone outreach and support services such as after-hours coverage, reminder calls, mail and marketing follow-up calls, customer service phone support, information/awareness calls to members.

Let The Myers Group Help You Navigate Your Way To The Stars

• Years of experience working with Medicare plans to help you obtain the information and solutions you need to drive improvement
  
  
• Stars improvement recommendations and resources
  
  
• Ongoing training, Webinars, client discussion groups, research papers and reports
  
  
• Trusted guidance, giving you the right navigation tools for your plan
  
  
• Comprehensive results reporting, providing the knowledge you need to succeed

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