The Myers Group’s OEV program contacts recently enrolled members to confirm their intent to enroll and verify their understanding of the plan type.  Meets CMS requirements for Outbound Education and Verification calls.

The Myers Group’s OEV program was developed to help plans meet CMS requirements that health plan/carriers contact Medicare Advantage applicants within 15 calendar days of receipt of application.  This contact must be made to all Medicare Advantage applicants and those who are in Private Fee for Service (PFFS) plans.

OEV calls confirm a person’s intent to enroll, verify their understanding of the plan and confirm that the sales agent or broker explained the plan correctly.  The Myers Group conducts all OEV calls by professional, trained agents.  We also offer warm transfer capability directly to your customer service department to ensure your members receive timely assistance with any sensitive and critical matters.

Benefits of using TMG Connect® for your OEV Program:

• Let us manage your volume and timelines
• We can coordinate your OEV phone and mail outreach efforts
• Warm transfer capability to your customer service for timely attention to sensitive/critical matters
• Impartial agents assure members that the call is for their protection to make sure that they understand the plan
• Alternate language support

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