The Myers Group is made up of a dedicated team of employees who exemplify the organization’s philosophy to serve the healthcare community and help improve the quality of patient care.  We do this by providing superior service, comprehensive analysis, and reliable research results.    We believe that our competitive strength begins with our employees.  Our staff includes individuals who are committed and highly knowledgeable in their field of expertise including Project Management, Analytics, Survey Administration, Sales, Administrative Support, and Information Technology. In addition, our Call Center employs 100 to 150 extensively trained interviewers, using sophisticated software to conduct phone surveys.

Among the key people at The Myers Group are:

Senior Staff ––––––––––––––––––––––––––––––––––––––––––––––

A.C. MYERS III – President/CEO

Mr. Myers founded The Myers Group in 1993 based on his vision to serve the healthcare community and to help improve the quality of patient care. He realized the need for valid and reliable healthcare market research, specifically patient and member satisfaction and performance improvement measurement. Mr. Myers is responsible for leading the organization and serves as final decision-maker for all corporate policies, procedures, and direction. Mr. Myers works closely with the company’s senior leadership to ensure organizational development and business success.

Mr. Myers has an MBA from Georgia State University, Atlanta, GA, and a Bachelor of Industrial and Systems Engineering from the University of Florida, Gainesville, FL. He has more than 25 years of professional healthcare experience.

Mr. Myers has authored numerous articles related to patient/member satisfaction measurement and presented at national conferences. He has been a member of the Healthcare Information Management System Society and the American College of Healthcare Executives.

DEBBIE VEREB – Chief Operating Officer

Ms. Vereb is responsible for leading the overall day-to-day operations for The Myers Group, focusing on strategic, tactical, and long-/short-term operational planning. She is responsible for the design, implementation, and improvement of the systems that create and deliver error-free and meaningful products/services to our clients. Ms. Vereb is also responsible for budget management, the quality of TMG’s products and services, and working with each department to ensure operational effectiveness and success throughout the organization.

Under Ms. Vereb’s overall leadership and training, the operations staff successfully manages timelines and outcomes for hundreds of various healthcare research projects annually.

Ms. Vereb has more than 20 years of leadership and management experience, including direct supervision of employees, staff recruiting, training, budgetary planning, and office management. Ms. Vereb received her education at Kennesaw State College, Marietta, Georgia.

BOB MOORE – Vice President, Sales and Marketing

Mr. Moore provides leadership and direction for all activities associated with The Myers Group’s Sales, Marketing, and Product Development. He is responsible for strategic planning, establishing new business relationships, and identifying new market opportunities.

Mr. Moore is a results-oriented professional dedicated to corporate growth and development. He has extensive experience founding, building, and managing businesses in the healthcare sector. Mr. Moore is a respected healthcare consultant and advisor who specializes in identifying healthcare trends and managing resources. He also serves on the company’s Board of Directors.

Mr. Moore has an MBA from the F.W. Olin Graduate School of Business at Babson College in Wellesley, Massachusetts, where he also earned his Bachelor’s degree in Accounting and Finance. He has over 30 years of experience in the healthcare profession.

Ms. Haynes is responsible for The Myers Group’s financial statements, cash management, and budgeting. Her responsibilities include bank relationships, taxes, audits, purchasing, invoicing and collections. In addition, she oversees the Accounting and Human Resources functions for the organization. Ms. Haynes also serves on the Board of Directors.

Ms. Haynes has a Master of Education with a major in Business Education from the University of Georgia, Athens, GA, and a Bachelor of Science in Business Administration with a major in Accounting from the University of Florida, Gainesville, FL. She has 25 years of experience in the accounting field.

DAVID BAHLINGER – Executive Director, Analytics and Research

Mr. Bahlinger is responsible for directing all analysis and research for The Myers Group. He orchestrates research collection processes and oversees the company’s project analytic work. The research performed by The Myers Group assists in the development of product lines and serves as a consultative resource to our clients. Mr. Bahlinger works with Analysts and clients to develop survey tools, report deliverables, final report reviews, and on-site presentations. He brings a combination of extensive experience with advanced statistical methodologies and publication/survey development to The Myers Group.

Mr. Bahlinger has nine years of experience at The Myers Group and an additional 13 years of research experience in the healthcare industry. His expertise lies in research methodology, data analysis and the presentation of survey results.

Mr. Bahlinger has a Master of Arts in Industrial/Organizational Psychology and a Bachelor of Arts in Psychology/Marketing from the University of Tulsa, OK.

MICHAEL MITCHELL – Executive Director of Operations

Mr. Mitchell is responsible for ensuring compliance to TMG’s internal processes, procedures, and audits as well as adherence to all requirements listed within NCQA’s Quality Assurance Plan and Specifications for Survey Measures. This includes ensuring TMG staff complies with all federal or state requirements for data collection and submission. In addition, Mr. Mitchell assists the Chief Operating Officer with the daily oversight of TMG’s Operations Departments.

With extensive knowledge of TMG’s operations ranging from Project Management to Survey Administration, Mr. Mitchell is responsible for development, review, and implementation of all operational processes, procedures, and audits. Mr. Mitchell has over 20 years of project management and administrative leadership experience, including direct supervision of employees, staff recruiting, training, cost analysis, and office management.

Mr. Mitchell received his education at Georgia Institute of Technology, Atlanta, Georgia.

ROSEANN CAROTHERS – Director, Corporate Development

Ms. Carothers is responsible for developing and executing strategies that support the company’s corporate and product development. She provides consultative support to managed care organizations and integrated delivery systems in the areas of member satisfaction, patient/member loyalty, management/leadership education, and analysis.

Ms. Carothers directs the product development efforts, merging client needs with internal capabilities of The Myers Group. She also serves on the company’s Board of Directors. In addition to her 12-year tenure with The Myers Group, Ms. Carothers has significant healthcare experience in the areas of MSO network development and CME coordination.

Ms. Carothers has a Master’s degree in Health Administration and an MBA from the University of Houston, TX. She completed an Administrative Residency with St. David’s Health System in Austin, TX. Ms. Carothers earned a BBA in Accounting from the University of Texas, Austin, TX.

MIDGE COKER – Director of Client Services

Ms. Coker provides leadership and direction to the Project Management team and oversees all project management activity. In her role, Ms. Coker is responsible for providing support to our clients by ensuring customer expectations are met with complete satisfaction. She develops client management work plans, manages and prioritizes project schedules, and communicates workflow and priorities with all departments.

Ms. Coker plays a key role in developing and implementing industry standard project management methodologies throughout the organization. She is exceptionally skilled at providing customer service and implementing successful business solutions.

Ms. Coker is a graduate of The American Academy of Dramatic Arts in Los Angeles, California. She has over 20 years of business management experience.

JOE MILLER – Director of Technology Services

Mr. Miller is responsible for the review, audit, and coordination of processes, procedures, and daily workflow related to the organization’s technology. In this role, Mr. Miller oversees all hardware and software support and manages the network infrastructure, including physical safeguards and processes.

Mr. Miller works closely with Operations and Senior Management to evaluate system integrity and operating standards. He develops and implements security procedures, data retention, capacity planning, and change management.

Mr. Miller has over 18 years of years of technology experience including system architecture, project management, and technology leadership. He has extensive experience leveraging technology to improve business efficiency. Mr. Miller received his education from Georgia State University in Atlanta, Georgia.